RETURN & REFUND POLICY

Thank you for making a purchase at our store.

 

If you are not satisfied with our product despite our utmost care, you can return the product to be eligible for a refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange .

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include both bookmark cards.

 

To complete your return, we require a receipt or proof of purchase.

Please note the following exceptions to our return and exchange policy:

• Discounted or sale items are final and cannot be returned or exchanged

• Returned items must be returned in original packaging

• Returned items must have no visible signs of wear or use

• Any item that is returned more than 30 days after delivery

Products can be returned only in the country in which they were originally purchased.

 

You must notify us within 30 days unambiguously (by letter, by e-mail or by the withdrawal form) that you wish to return the product. In case of a letter, the date of shipment counts.

 

 

HOW TO RETURN A PRODUCT

 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt/invoice within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

See further at return shipping on the return details .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

REFUNDS

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds can take up to 3-5 business days to reach your bank account.

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@musicmap.info.

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CANCELLATIONS

 

If you cancel an order within 24 hours by sending an email to store@musicmap.info with your order number, you are entitled to a full refund including shipping costs minus a 5% administrative and transaction fee. After 24 hours, the order will be processed and can no longer be cancelled.

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INCORRECT CONTACT INFORMATION

 

If the customer provides the wrong information, such as address or name, any corrections must be mailed to store@musicmap.info within 24 hours. After 24 hours, the package will be processed and the shipping costs forfeited. If the package fails to reach the customer due to incorrect information, it will be returned to sender. Upon successful return, the customer is eligible for a refund of the item price minus 50% transaction, administration, packaging, and handling fees.

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DAMAGED GOODS UPON DELIVERY

 

If you receive a damaged product caused by careless transportation or customs inspection, you are eligible for a refund if you file a claim within 5 days of the arrival date. This is the delivery date as shown on the track & trace record of your package code. All of our packages require your signature upon arrival as proof of delivery.

You can file a claim by simply sending an e-mail to store@musicmap.info. Your claim will then be investigated, and if accepted, you are eligible for a full refund. Please note that this can take a while, and the duration of this process depends on the insurance company.

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IMPORT TAXES

 

For all shipments outside the EU, the customer will be legally required to pay import taxes. The customer will be notified by customs with the correct amount and due date. If the customer does not pay these taxes, the order will be returned to sender. Upon successful return, the customer is eligible for a refund of the item price minus 35% transaction, administration, packaging, and handling fees. Shipping costs can never be refunded once an order is in transit.

 

 

DELIVERY FAILURE

 

If a package cannot be delivered at home or if the recipient fails to collect the package, the item will be returned to sender. Upon successful return, the customer is eligible for a refund of the item price minus 50% transaction, administration, packaging, and handling fees. Shipping costs can never be refunded once an order is in transit.

 

 

GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

RETURN SHIPPING

 

To return your product, you should first officially inform us that you would like a refund by mailing us at store@musicmap.info, using the withdrawal form below, or by sending us a letter. Letters can be sent to the address provided in our terms and conditions. Once we have acknowledged your return notification, you must return the product to the same address.

 

You will be charged and will have to pay for the shipping costs for returning your item, using our carrier service or any of your choice. Once the package has arrived and is approved, you will receive a full refund of your initial purchase .

 

 

LOST OR DAMAGED RETURNS

 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If an item is returned to us, turns out to be damaged or stained, we reserve the right not to offer any refund.

 

 

UPDATES

 

We reserve the right to update or change our Return & Refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material  changes to this policy, we will notify you in this section that it has been updated.

 

 

CONTACT

 

For more information, questions, or technical problems, please contact us at store@musicmap.info.

 

 

Last update: 6th of June 2025

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